FARIBA AZIZZADEH. EVALUATING SERVICE QUALITY IN THE PUBLIC SECTOR: METRICS, CHALLENGES, AND BEST PRACTICES. Frontline Marketing, Management and Economics Journal, [S. l.], v. 4, n. 10, p. 1–8, 2024. Disponível em: https://www.frontlinejournals.org/journals/index.php/fmmej/article/view/600. Acesso em: 2 dec. 2025.